Guest Services Representative – Morguard

Part Time

Start Date: Immediately

Contact: Gail Campbell, Guest Services Supervisor

Phone: 204-571-4535

Email: gcampbell@morguard.com

The Guest Services team at Shoppers Mall is looking to hire a Part-Time Guest Services Representative. If you are energetic, passionate about customer service and have flexible daytime/evening/weekend availability, then this is the perfect position for you!

Up to 19 hours per week, days, evenings and weekends.

Key Job Responsibilities and Accountabilities:

  • Provides information to the general public and tenants regarding promotions, services available within the shopping centre and other inquiries.
  • Maintain an up-to-date knowledge of the gift card program and software in order to effectively process gift card sale transactions.
  • Assist shoppers with the borrowing of strollers, wheelchairs and carts.
  • Performs seasonal wrapping of gifts.
  • Provides assistance to shoppers making payments on their BellMTS bill.
  • Provide assistance to shoppers purchasing new, or reloading existing, Brandon Transit Smart Cards.
  • Maintain on-going communication with other departments within the shopping centre to ensure the effective dispatch of services where required.
  • Assist with events and marketing tasks as required.

Core Competencies and Skills:

  • Strong customer service skills.
  • Strong communication skills, both written and verbal English.
  • Ability to handle a high work load in a fast-paced and challenging environment.
  • Able to stand for long periods of time.
  • Able to multi-task.
  • High level of self motivation and positive energy.
  • Ability to effectively work in a team environment.
  • Detail oriented.
  • Demonstrated working knowledge of MS Office applications.

All interested candidates are encouraged to submit their resume with availability clearly stated to the attention of Gail Campbell, Guest Services Supervisor by e-mail (gcampbell@morguard.com) or in-person (at Guest Services – located beside Dollarama).

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