Guest Services

Guest Services, our customer care centre, is located across from Charm Diamond Centres and is open Monday to Saturday 9:00 a.m. – 9:00 p.m. and Sunday 11:00 a.m. – 5:00 p.m. for your convenience.

We offer the following services to our customers:

  • Gift Cards
  • Wheelchairs & Walkers
  • Shopping carts
  • Photocopy & Fax
  • Kiddie Kruzzers & Strollers
  • Gift Wrapping
  • Paging
  • Brandon Cleaners Drycleaning Services
  • Lost & Found
  • Community Booth Bookings
  • Coat & Parcel Check
  • Emergency Services
  • MTS Bill Payment Services
  • Brandon Transit SMART Cards (Inital purchase and reloads)
  • Mobile Device Chargers

For Guest Services Call: (204) 728-3255
Toll Free: 1-888-834-2935
Fax: (204) 726-5572

For Parents

We love children at Shoppers Mall. If the young ones need a ride drop by Guest Services across from Charm Diamond Centres to loan one from our fleet of Kiddie Kruzzers – little strollers that look like dinosaurs, cars or fire trucks. You will need to sign them out and leave identification or car keys. A height of 36″ or less is recommended for children riding in the Kiddie Kruzzers.

Parenting Room

Enjoy the comfort and convenience of our Parenting Room while you nurse your child or change a diaper. It includes a change table, low-level lighting, microwave and sink, comfortable chairs, toys and children’s television to entertain the young ones and is located across from the public washrooms. The Parenting Room is locked daily at 6pm and to access the space after this time, please contact Security at 204-729-1581.

Where Kids Will Have Fun

A visit to Shoppers Mall isn’t complete without some extra giggles and glee. Items easily achieved by our kiddie rides which are located near Telus – myphone.

Happy Birthday!

We want to celebrate with you! Visit Guest Services with children 5 years and younger on their birthday to receive a special button, balloon and FREE kids cone from Dairy Queen (valid only at the Shoppers Mall location).


Shoppers Mall offers 2000 parking stalls to make your shopping experience a breeze. For your convenience, we also have designated parking for Hybrid and Electric Vehicles, those who Carpool to the shopping centre, Expectant and New Parent, Guild Insurance, Scotia Bank and Handicapped customers.

Access & Mobility

Shoppers Mall is an inclusive environment. Wheelchairs and walkers are for loan at Guest Services located across from Charm Diamond Centres. Handicapped parking stalls are conveniently located at all mall entrances. Public entrances are accessible with automatic door openers. Handicapped and Family washrooms are available outside our main public washrooms at the Food Court.

Mobile Device Chargers

Does your battery need a boost? Sign out a mobile device power charger from Guest Services to stay connected while shopping, dining and socializing within our premises. Signing out the charger and leaving identification or car keys with a Guest Services representative is required.

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